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We are committed to protecting the privacy of our clients, employees, and representatives and ensuring the confidentiality of the personal information entrusted to us as part of our business activities.
Our privacy protection policy outlines our standards for collecting, using, disclosing, and retaining your personal information. It also explains how we protect your personal information and your right to access it.
Personal information is any information about an individual that allows them to be identified, such as information about their financial situation, lifestyle, or health. On the other hand, an individual's name and business contact information, such as title, address, telephone number, and professional email address, is not personal information.
We primarily get your personal information directly from you. However, depending on the circumstances and depending on the products or services you have purchased from us, we may also collect them from other sources, such as:
Personal information must be protected regardless of the nature of its medium and regardless of its form: written, graphic, audio, visual, computerized or other.
Collecting personal information about you allows us to provide you with high quality services. The nature and sensitivity of the personal information we collect about you differs depending on the services we provide to you and the legal requirements we must comply with (for example, certain information required for tax purposes).
The purposes for which we collect your personal information are identified before or at the time of collection. For example, information may be collected when you submit a proposal, open an account, or file a claim.
We only collect personal information that is necessary to fulfill the purposes set out in this notice. Some examples of personal information we may collect include:
The purpose of collecting information is usually to provide the products and services you have requested, to confirm your identity, to protect you from fraud, or to manage your relationship with us.
When we obtain information about you, we first ask for your consent to the collection, use, or disclosure of your collected information for the purposes indicated. We will seek your consent when we otherwise use, disclose, or collect your personal information or when the purposes for which your information was collected change.
In general, we will seek your express written consent for the collection, use, or disclosure of your personal information. In some circumstances, we may ask for your consent verbally. Sometimes, based on your actions or inactions, we may assume that you have given us your implied consent.
Consent may be given by you or by your authorized representatives, such as a legal guardian or an individual who has a power of attorney.
You can withdraw your consent at any time, subject to certain legal or contractual restrictions. We will inform you of the consequences of any withdrawal, including the possibility that a product cannot be supplied or that a request cannot be fulfilled. If you choose to withdraw your consent, your decision will be recorded in our records.
In certain specific circumstances, we may collect, use, or disclose personal information without your knowledge or consent. Such circumstances occur when, for legal, medical, or security reasons, it is impossible or unlikely to obtain your consent or when the information is required to investigate a possible breach of contract, to prevent or detect fraud, or to enforce the law.
We only collect the personal information we need from our customers or from a third party authorized to share it. We cannot use your personal information for purposes other than those to which you have consented or disclose it to a third party without your consent.
However, we may collect, use, or disclose them without your consent when permitted or required by law.
We limit the collection, use, and disclosure of your personal information only to the purposes we have indicated to you. Your personal information can only be accessed by certain authorized persons and only in connection with the tasks assigned to them.
From time to time, we will share your personal information with certain suppliers or agents in order to ensure the proper administration of our products or to provide you with the services you have requested from us. In some circumstances, we may use service providers located outside of Canada, including in the United States. We are responsible for ensuring that our service providers comply with applicable privacy laws and ensure that they provide a level of protection comparable to ours.
You have the right to know, upon request, to whom your personal information has been disclosed. Only exceptionally and in accordance with the law will we refuse to disclose this information. We track precisely who your personal information was disclosed to and the circumstances that led to its disclosure.
A list of customers (name, address and telephone number) can be created and shared with other Norga member companies. You may request that your name be removed from this list by sending a written request to the Privacy Officer at the address provided below.
With your consent, we may also share your personal information with Norga member companies in order to get to know you better, better meet your needs and provide the best possible service and customer experience. If you do not want to take advantage of this opportunity, you may not consent to it.
We do not sell your personal information to third parties.
We have implemented and continue to develop rigorous security measures in accordance with applicable laws in Ontario, including the Personal Information Protection and Electronic Documents Act (PIPEDA), to ensure that your personal information remains strictly confidential and is protected against loss, theft, and unauthorized access, communication, copying, use, or modification.
These security measures include organizational measures such as the use of security clearances and the restriction of access to what is necessary; physical measures (for example, office access cards for employees, visitor registration and identity cards, the backup and archiving of data using an external system, etc.); and technological measures such as the use of passwords and encryption (for example, the frequent change of passwords for pass and the use of firewalls, multi-factor authentication).
You have the right to know if we hold personal information about you and to see that personal information. You also have the right to ask questions about how this information was collected and used and to whom it was disclosed.
We will provide you with such information within a reasonable period of time from the date we receive the written request. A reasonable fee may also be required to process your request.
In some specific circumstances, we may refuse to provide you with the information requested. Exceptions to your right of access include the fact that the information requested relates to other individuals, information that cannot be disclosed for legal, security or copyright reasons, that the information was obtained as part of an investigation into a possible breach of contract or fraud, that the information can only be obtained at prohibitive costs, or that the information is the subject of litigation or privileged..
When we have medical information about you, we may refuse to provide it to you directly and may request that it be sent to a health professional designated by you to provide it to you.
You can verify the accuracy and completeness of your personal information and, if necessary, request that it be modified. Any modification request will be processed within a reasonable time frame.
Any request to access personal information or modify personal information can be sent to the following address:
Joël Gagnon, President of Norga Inc
CP 123 Bromont Succ Bureau Chef, Quebec, J2L 1A9 Canada
Phone: 450-204-8333
Email: info@norga.io
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